Frequently Asked Questions

Unfortunately no, you need an original local environmental badge for each country. For example, the German sticker is not valid in France.

The environmental badges sold here are official documents that have been issued by a certified authority. So you don’t have to worry about them not being officially recognised.

The fact that we have served over 150 000 satisfied customers is proof of our credibility.

We offer free delivery worldwide, click here for delivery times.

Express options

• German environmental badge
  We offer an express delivery to an address in Germany within 1-2 working days.

• Austrian and German environmental badges
  For most European countries we provide an express delivery option with UPS/DPD.

• French environmental badge
  Within 48 hours of completing and paying for your order, we will email you an electronic environmental badge with a QR code. This is an official and recognised temporary replacement for the French environmental badge. The printed environmental badge will be delivered to your letterbox later.

Yes, we will have the environmental sticker printed and sent directly to your address in Germany.
Delivery within Germany takes 1-2 working days. The environmental badge will normally be delivered to your letterbox on the next working day.

In order for us to process your order as soon as possible, you must contact us before 1:00 PM on working days.

We only issue environmental badges when the order is complete and paid for.

• German environmental badges are dispatched on the same or next working day, Austrian badges within 5 working days. These are sent by priority mail from Germany.
• French badges are sent by priority mail from France, usually within 14 working days after you receive a dispatch email from us. Meanwhile, you can travel with an electronic environmental badge, which will be emailed to you within 48 hours.
• We offer free delivery worldwide. For most European countries we provide an express delivery option.

For more information about delivery, please click here.

We guarantee the delivery of each environmental badge.

You will receive an email from us the moment the environmental sticker is shipped. If the environmental badge is not delivered within 10 business days, please contact us immediately.
We will work with you to resolve the situation to your satisfaction.

For more information about delivery, please click here.

In every email from us, you will find a green button that links to a page where you can track the current status of your order, upload vehicle documents, download an invoice, check the delivery address, view a scan of the issued environmental badge, etc. The page serves as a general overview of your order.

We will also notify you by email of any changes to your order.

If you have ordered a French environmental badge including the self-adhesive foil, you will receive two separate letters. You may receive the self-adhesive foil first and then the letter with the environmental badge.

The environmental sticker issued is valid for an unlimited period of time and, once purchased, will last for the lifetime of the vehicle.

Yes, if you get a new licence plate, you will need to get a new environmental badge. Each environmental sticker carries the registration number of the vehicle and cannot be changed.

You can order a new environmental badge here.

Yes, if the original environmental sticker was ordered from us, we will be happy to reissue it for you at a special discount. Please contact us by e-mail: [email protected]

In Austria, only vehicles of category N, i.e. mostly company cars and trucks, are required to have an environmental badge.
M1 cars, M2+M3 buses, L motorcycles and others are currently not subject to the Austrian environmental sticker.

Yes, if it is a motorhome with its own engine, it needs an environmental badge. On the other hand, towed caravans that do not have their own engine do not need an environmental sticker. You can find the vehicle category on your vehicle registration.

You can find everything on your vehicle registration document. Please be sure to upload this with your order. We only require a photo or a scan of it. You can hide the personal information – we don’t need to see them. Why do we require vehicle registration documents?

You can cancel your order at any time and receive a full refund until your environmental badge is made.

Environmental stickers are custom-made products. Each environmental badge is printed with a number plate according to the documents you send us. For this reason, once an environmental badge has been issued, it cannot be used on another vehicle. Once we have produced an environmental badge, you cannot cancel or return your order.

Please refer to our terms and conditions for more information.

Yes, please contact us at [email protected]. Please indicate the number of vehicles for which you would like an environmental badge and send us a photo or scan the vehicle registration documents. We will issue a Proforma invoice for your order.

Yes, we keep all information up to date and monitor the current status for you.

Important links:

• Where can I order an environmental badge?
  You can order here.
• Delivery Options
  Learn more about delivery options.